ORDERING INFORMATION
There are several ways to order candles you see here on this website. They are as follows:
1. Place order direct through the site.
Under each product you'll see our "Add to cart" symbol. Click on that link to add the product to your virtual shopping cart, then at any time you can view your cart or check out by using the links in the top left hand corner in any place on this website. We do use PayPal, which is a secure method and you are able to pay with funds from your PayPal account (if you have one) or by Credit Card.
2. Call us at 641-521-9143 to place your order.
Please note we are not able to accept credit cards by phone at this time, but we are able to accept money orders and checks. Also note for money orders and checks must be cleared before the products are sent, which could take 1-2 weeks.
3. Email us at contact@momsmarketonline.com.
Orders placed by email can either be paid by check or money order, or from a payment request via PayPal. Please note we can not take credit card information via email without using PayPal.
Note: Again, we accept credit cards online only via PayPay, but cannot accept them by phone or email.
RETURN POLICY
Because we are a small, family run business, we pride ourselves on our customer service. If at any time you have a question or concern, please feel free to contact us.
While we take our time and try to pack the products as best as we possibly can, accidents do happen and something can break during shipping. If at any time you receive a candle that is broken, cracked, or otherwise unusable, please return the package to us immediately (within 14 days). You will be reimbursed your shipping cost, and be given credit for another candle in our store or a replacement if we have another similar in stock. Returns will be handled on a case-by-case matter.
Returns will not be granted if you simply do not like the scent. While we do take care to offer only quality scents, not everyone likes the same. If you are unsure about a certain scent (such as a special blend), please feel free to contact us to request a smaller size candle if not available in a small size on the site.
Also please keep in mind that some scents will be stronger than others. We use the most scent as possible we safely can, and some scents will not be as strong as others. Scents are measured by weight, and since some scents are heavier that others there will be less amounts of some scents in candles. Adding more scent is not safe, so we will only add the maximum amount to our candles. It's also possible for there to be environmental issues that prevent you from smelling certain scents in your house. Please be sure to factor these in when you are burning any scented candles.
SHIPPING INFORMATION
We currently have several options for shipping at this time. This includes options from UPS and USPS. Please be sure to check the correct option at check out and pay close attention to the estimate shipping time of each. We will ship your package by the method you specify. Note that UPS offers tracking information while USPS does not include tracking or insurance. In store pick up refers to free local delivery only, and does not apply to those outside central Iowa.
All products are hand poured at the time of order. Please allow 1-2 weeks for your package to arrive.
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